Refund policy
Return Notification and Process
To initiate a return, please contact us at within 3 days of receiving your order.
- If the return involves a damaged, incorrect, or defective item, we may request photographs or video evidence to assess the issue before authorising the return.
- Returns submitted after the 3-day window may unfortunately not be processed.
All return requests must be approved before sending any items back
Responsibility for Return Costs
- Change of Mind: If you wish to return an item simply because you no longer want it, you will be responsible for all return shipping costs.
- Damaged or Defective Items: If you received a faulty or damaged product, Tech Nest will cover the cost of return shipping, provided the return request is made within 7 days of receipt.
Conditions for Returns
To qualify for a return or refund, the following conditions must be met:
- The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and documentation included.
- Items showing signs of wear, installation, modification, or misuse will not be eligible for a refund or exchange.
- Products must be properly packaged for return shipping to prevent damage in transit. Items damaged due to poor packaging may not qualify for a refund.
Refund Processing
- Refunds will be processed within 3 business days of receiving and inspecting the returned product.
- Refunds will be issued to the original payment method used at checkout.
Non-Returnable and Excluded Items
Due to hygiene, safety, and legal considerations, certain items are not eligible for returns or refunds. These include:
- Personalized, custom-made, or special-order items
- Pierced jewellery such as earrings
- Opened health, beauty, or personal care products
- Self-assembly furniture that has been partially or fully assembled
- Mattresses and bedding once packaging has been opened
Product-Specific Return Conditions
- Electronics: All accessories, manuals, and original packaging must be included. Customers must remove all personal data and reset devices to factory settings before return.
- Baby Products: Must be returned in new, unused condition with all tags and packaging intact.
Refund Exclusions
For returns initiated due to change of mind:
- The original delivery fee is non-refundable.
Late or Missing Refunds
If you have not received your refund within 7 business days after confirmation:
- Check your bank account again.
- Contact your credit card provider, as posting delays may occur.
- Contact your bank.